LEGAL & COMPLIANCE

Privacy Policy

Effective Date: January 1, 2026 | Last Updated: September 18, 2026

This Privacy Policy explains how our organization "PENSACOLA PLUMBING PROS, LLC" collects, uses, protects, and discloses personal information obtained from individuals who visit our website or interact with our communication services, including our SMS and text messaging communications. We are committed to safeguarding your privacy and ensuring transparency regarding how your data is handled in full compliance with telecommunications and privacy standards.

1. Information We Collect

We may collect personal information that you provide directly to us through online forms, appointment requests, or customer service interactions. This information may include:

• Contact Information: Full name, email address, physical mailing address, and mobile phone number.
• Communication Metadata: Date, time, duration, and delivery status of SMS messages sent and received.
• Inquiry Details: Specific messages, preferences, or questions submitted during your direct interactions with our team.

2. How We Use Collected Information

Your personal data is used solely to deliver, support, and improve our services. Specifically, information is used to:

• Provide customer service, fulfill requests, and answer inquiries.
• Send essential appointment reminders, confirmations, and administrative notifications.
• Dispatch transactional updates and account service messages you have requested.
• Comply with applicable legal, regulatory, and telecommunications standards.

3. SMS Consent and Text Messaging Terms

By providing your mobile number through an explicit opt-in mechanism (such as checking an opt-in checkbox on our website forms or texting an initiation keyword), you consent to receive SMS and MMS messages from us related to your request.

• Strict Consent Policy: SMS consent and phone numbers collected for text messaging are NEVER shared, sold, rented, or disclosed to third parties or affiliates for marketing or promotional purposes under any circumstances.
• Message Frequency: Message frequency varies based on your direct interactions and requests with our organization (e.g., appointment confirmations, account alerts).
• Opt-Out Instructions: You may cancel the SMS service at any time. Simply reply STOP to any text message received from us to immediately unsubscribe. Upon receiving your STOP request, we will send a single confirmation text and cease all automated SMS communications.
• Support / Help Instructions: If you experience issues or have questions regarding our text messages, reply HELP to any message or contact our support team directly via email or phone.
• Rates and Carrier Disclaimer: Standard message and data rates may apply for any messages sent to you from us and to us from you. Wireless mobile carriers are not liable for delayed or undelivered messages.

4. Data Sharing and Third-Party Disclosures

We value your trust and maintain a strict data-sharing standard:

• We do NOT sell, lease, trade, or distribute your personal information or mobile phone number to any third parties.
• Information may only be shared with verified technology service providers (such as hosting and telecommunications transmission platforms) strictly for the operational purpose of delivering communications on our behalf.
• All telecommunications service providers are bound by strict contractual confidentiality agreements preventing any secondary use of your data.
• Mobile opt-in data and SMS consent records will NOT be shared with third parties or affiliates for marketing purposes.

5. Data Security and Retention

We employ commercially reasonable administrative, technical, and physical security measures designed to protect your personal information against unauthorized access, loss, misuse, or alteration. We retain personal information only for as long as necessary to fulfill the operational purposes outlined in this policy or as required by applicable state and federal laws.

6. Children's Privacy

Our services and communications are not directed to individuals under the age of 18. We do not knowingly collect or solicit personal data from children. If we discover that a minor under the age of 18 has provided us with personal information without parental consent, we will promptly delete such information from our records.

7. Changes to This Privacy Policy

We reserve the right to revise or update this Privacy Policy periodically to reflect changes in our legal obligations, technology, or business practices. When updates occur, the 'Last Updated' date at the top of this document will be revised accordingly. Your continued use of our website or communication channels constitutes acceptance of the modified terms.

8. Contact Information

If you have any questions, concerns, or inquiries regarding this Privacy Policy or our SMS messaging practices, please reach out to our privacy compliance team:

• Business Name: PENSACOLA PLUMBING PROS, LLC
• Email: [email protected]
• Phone: +1 850-208-1602
• Mailing Address: 770 Nowak Rd, Cantonment, Florida, 32533

Address: 770 Nowak Rd, Cantonment, Florida, 32533

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